Return Policy

Standard Return Policy

If you purchased a product from our website (www.linkalock.com) and are not happy with it, you may return new unopened items within 30 days of your purchase for a full refund*. All open box returns are subject to 15% restocking fee and should include all supplied accessories and documentation.

LINKA products purchased from another retailer or online shop should be returned to the same respective shop in accordance to their return policy.

Please allow for up to two weeks of processing returned items once they have been received. Original shipping costs will not be refunded. Customers will cover return shipping costs, unless the return is due to product defect(s).

Kickstarter Return Policy

While we offer a one-year warranty on the LINKA Lock, it is not our policy to offer refunds or returns on items received as Kickstarter rewards.

The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback and design our product. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts – in our case, a smart bike lock – that are sent to our supporters as a token of appreciation for their support of our business.

We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…

  1. Give your reward to a friend. The LINKA Bike Lock might not work for you, but there are many folks out there who might want to get their hands on one themselves.
  2. Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value. If you want to recuperate that value and possibly even more, put your reward up on eBay.
  3. Give your reward another chance. The LINKA Bike Lock may take some getting used to. If you’re having an issue with it, we’re more than happy to answer any questions.

Thank you again for your support and understanding. Please don’t hesitate to contact us if you have any questions.

Return Merchandise Authorization (RMA)

Product Return

Did you purchase a product from our website that you'd like to return? Provided that you fall within the conditions of our 30-day Return Policy, please follow the instructions below to obtain the necessary return documentation (RMA) for your order.

Please do not ship any product without prior approval and proper return labels. Failure to do so may result in a delay/forfeiture of your refund.

Request a Return Merchandise Authorization (RMA)

Order No.*

*If the item is defective, please describe the defects(s) in details and provide photographic support (attach below)

Attach file

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